Boarding for Dinner sells digital, instantly downloadable city food guides. Because there is no physical product to post back, this policy is written for digital goods rather than physical returns, and it works alongside, not instead of, your rights under the Australian Consumer Law.
7-day satisfaction guarantee
We want you to feel confident purchasing a Boarding for Dinner guide. If a guide does not meet your expectations, you may request a full refund within seven calendar days of purchase, even if you have already downloaded or opened it.
To use this voluntary guarantee, email hi@boardingfordinner.com with your order number or the email address used at checkout. You will be asked to complete a short refund request form explaining why the guide did not meet your expectations. Your feedback helps us understand what went wrong and improve future guides.
Your refund is not dependent on providing a particular reason, but the completed form must be submitted within the seven-day period. Once we have received the completed form, we aim to process the refund within five business days.
After the 7-day window
We do not generally provide change-of-mind refunds after the seven-day period. However, you are welcome to contact us and explain what happened, and we may consider your request at our discretion. Get in touch and let us know what happened, we are always happy to help where we can.
Faulty or inaccessible guides
If a guide will not open, is incomplete, is materially different from its description, or has another fault, contact us at hi@boardingfordinner.com and we’ll get you sorted.
How refunds are paid
Approved refunds are returned to the original payment method used at checkout, via Stripe or PayPal. Depending on your bank or card provider, it can take a few extra business days for the refund to appear in your account.
Fair use
The 7-day guarantee is designed to let you buy with confidence, not to provide a free trial. The seven-day satisfaction guarantee is intended to give genuine customers confidence when purchasing a guide. It is not intended to provide ongoing free access to our products.
We may decline a claim under the voluntary guarantee where there is clear evidence of misuse, including repeated purchasing and refunding of the same guide or a pattern of repeated refund claims. This does not affect any rights or remedies available under the Australian Consumer Law.
Questions
If you have any questions about this policy, contact us at hi@boardingfordinner.com.